1. Important Information About Our Role
This document outlines the terms and conditions of sale (“Conditions of Sale”) for unlimited data eSIM plans provided through holiday.com.
These plans are available exclusively for iOS devices. holiday.com facilitates the sale and administration of these plans, including customer support and account management.
2. What’s Included
holiday.com’s eSIM is a digital SIM card that enables unlimited cellular data connectivity. It does not include voice services or SMS functionality. You can use your eSIM for internet access, data-based apps, and online activities while traveling internationally. Voice services must be handled through your existing SIM or VoIP apps.
Unlimited data plans are subject to a Fair Usage Policy to ensure a consistent and reliable service for all customers. While there are no strict data caps, customers who exceed 25GB of high-speed data usage within a 30-day billing cycle may experience reduced data speeds (throttling) during periods of network congestion. Throttled speeds may vary depending on network conditions and usage patterns but are generally sufficient for basic browsing, messaging, and email. This policy is designed to prevent excessive usage that may negatively impact the experience of other users. Continued or extreme data usage may be considered misuse and could result in further action, including plan restrictions or service suspension, at our discretion.
3. Device Compatibility
To use the service, you must have an unlocked, eSIM-compatible iOS device. A list of compatible devices is available on our website. The eSIM remains on your device even after your data plan expires, unless manually removed.
4. Account Registration
You must create an account on holiday.com or via the holiday.com App to purchase and manage your data plans. You’re responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
5. Purchasing & Activation
After purchasing a plan, you’ll receive instructions to download and activate your eSIM. Activation requires a stable internet connection. Each plan includes details on price, validity period and supported countries. Plans are tied to the device they’re installed on and cannot be transferred.
6. Using Your Data Plan
Your eSIM will automatically connect to supported networks when you enter a covered country. If multiple plans are active, the most local plan will take priority. You can monitor usage and connection status via your holiday.com account.
7. Pricing
Pricing is displayed at checkout. All fees are payable at the time of purchase. Taxes are included.
8. Cancellation & Refunds
You may cancel an unused plan within 6 months of purchase and ask for a refund. Refunds for used plans may be issued if technical issues prevent service delivery. Contact support for assistance.
9. Data Protection
holiday.com processes personal data in accordance with its Privacy Policy. Your information is used solely for account management, billing, and support purposes.
10. Complaints
For any issues or feedback, please contact holiday.com support. We aim to resolve all concerns promptly and professionally.
11. Applicable Law
These Conditions of Sale are governed by the laws of England, UK.
12. Dispute Resolution
If you are a resident of the United States, any dispute arising out of or relating to these Terms, the Service, or your relationship with holiday.com shall be resolved exclusively through binding arbitration conducted in Delaware, United States, in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the arbitrator’s decision shall be final and binding.
If you are not a resident of the United States, you agree that any dispute or claim arising out of or in connection with these Terms or the Service be resolved through binding arbitration in the United Kingdom, under the rules of the London Court of International Arbitration (LCIA). The arbitration shall be conducted in English and the arbitrator’s decision shall be final and binding.